Frequently Asked Questions

General

Transactions are encrypted and we do not store any debit, credit cards or PayPal details.

We accept debit, credit cards (AMEX, Visa & Mastercard) and PayPal to complete your online purchase securely.

We do not accept COD (Cash On Delivery) because we use third-party courier service.

We process orders and/or reply enquiries from Mondays to Fridays, 1000hrs to 1800hrs. Excluding Saturdays, Sundays & Public Holidays. 

Visits are by appointment only. Address is not a retail outlet for self-collection, purchasing or physically trying of fragrance. 

Product

Yes. In Singapore, it is compulsory to notify perfumes and/or colognes individually to Health Science Authority.

Scents lasts up to 8 hours or more upon application. Longevity may vary depending on activity, indoor and outdoor temperatures.

Our products are vegan and cruelty free. No animal products or ingredients. No animal testing (mammals, birds, fish, reptiles, amphibians or arthropods), nor do our suppliers, formulators or manufacturers.

Fragrances are encased in a classy, compact glass bottle. Convenient for daily travels as you can tuck it away conveniently into your bag or handbag.

We does not use their fragrances and is not associated in any way with the designer brand or their manufacturers. All trademark are property of their respective owner. Designer or brand name is solely used for comparison purposes and to give customers idea of each fragrance character and scent accords. We do not present our fragrances to be exact copies.

Shipping

Sorry, currently we only send orders within Singapore.

1. Free Shipping with Tracking
Orders are sent via Smartpac registered mail, delivered by SingPost. Postman will send orders to recipient's letterbox (no signature required) within 1 to 3 working days, excluding the day of purchase. Working days are Mondays to Fridays excluding Saturdays, Sundays & Public Holidays.

2. Same-day Shipping via doorstep: $15
Orders will arrive within 90 minutes after order confirmation. For orders after 1pm, we will deliver on the next working day.

No, perfumes and/or colognes are packed with thick bubble wraps to prevent any breakage.

* Only valid for Free Standard with Tracking

Tracking will be available once 'delivery in progress'. If no tracking available after 3 working days. Kindly check recipient letterbox without waiting for status update. You are able to track orders online at Singpost website at https://www.singpost.com/track-items

Check with family members or personnel that has access to the letterbox as they might collected it on your behalf. Due to increasing online frauds and dishonesty, we do not provide refunds or replacements once SingPost shipping status is "delivered".