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Frequently Asked Questions

Product & Services

Our range of fragrances are quality fragrance oils inspired from well-known scents. All our range of fragrances are Eau De Parfum (EDP): 8-15% concentration and has that lasting characteristics. Customers have reported fragrances lasting beyond 8 hours upon application.

* Harum is not associated in any way with the designer brands mentioned or their manufacturers. All trademarks are property of their respective owners.

We are registered in Singapore since 15 June 2015, Harum (53308537C).

Our range of fragrances are individually HSA notified. In Singapore, it's compulsory to notify Health Science Authority prior to selling or supplying colognes, perfumes and/or fragrances in the local market.

We provide our customers with a safe and secure shopping experience. Online website security and performance are crucial for us, your credit card transactions are encrypted and hosting servers are highly secured to protect your information.

All of our range of fragrances are muslim-friendly. Ingredients in perfumes and/or colognes are derived from fragrance oils and safe to be used while performing prayers. However, we are unable to produce Halal Certificate upon request as MUIS does not gives Halal Certificate to perfumes, they only provide Halal Certificate to food and drinks. 

Requesting fragrance samples are currently not available.

Visits are by appointment only. Address is not a retail outlet for self-collection, purchasing of product or to physically try fragrances.

- Credit Card (Amex, Mastercard, Visa)
We accept credit / debit cards for online transactions. 

- PayPal
We accept PayPal for online transaction.

- FAST / ATM / Funds Transfer
Harum, DBS Current Account : 003-945990-4

- PayNow 
Type: Unique Entity Number (UEN) 
Unique Entity Number (UEN): 53308537C

Shipping & Delivery

Orders are sent via Smartpac registered mail, delivered by SingPost. Postman will send orders to recipient's letterbox (no signature required) within 1 to 3 working days, excluding the day of purchase. Working days are Mondays to Fridays excluding Saturdays, Sundays & Public Holidays.  

Do expect delays on delivery during public holidays and festive period. If the letterbox is too small and/or full, Postman will issue a delivery advice for recipient. Kindly arrange for re-delivery or collection at the nearest Post Office indicated on the advice placed in the letterbox.

Currently, we only provide delivery within Singapore and do not provide worldwide shipping.

Kindly check recipient's letterbox as orders are not doorstep delivered.

You are advise to check with family member or personnel that have access to recipient letterbox as they might have collected it on your behalf. Due to increasing number of online frauds and dishonesty. We do not provide refunds and/or replacement as SingPost are able to provide proof of delivery.