FREE STANDARD & SAME-DAY SHIPPING AVAILABLE

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Frequently Asked Questions

General

We ensure customers have peace of mind when shopping online from www.harum.sg.
Transactions are encrypted and we do not store any debit cards, credit cards or PayPal details.

Follow our step-by-step guide at https://www.harum.sg/pages/purchase-guide

We accept credit cards (AMEX, Visa & Mastercard) and PayPal for secure online transactions. We also accept fund transfers by FAST, ATM and PayNow.
DBS Current Account: 003-945990-4, PayNow: UEN 53308537C

Online orders can be made any day, 24hrs. However orders are processed on the next working day.
Working days are Mondays to Fridays, 1000hrs to 1800hrs. Excluding Saturdays, Sundays & Public Holidays. 

Visits are by appointment only. Address is not a retail outlet for self-collection, purchasing of product or to physically try fragrance. 

Shipping

Sorry, we only send orders within Singapore.

1. Free Standard with tracking
Orders are sent via Smartpac registered mail, delivered by SingPost. Postman will send orders to recipient's letterbox (no signature required) within 1 to 3 working days, excluding the day of purchase. Working days are Mondays to Fridays excluding Saturdays, Sundays & Public Holidays.

2. Same-day via doorstep: $15
Orders will arrive within 90 minutes after order confirmation.
For orders after 1pm, we will deliver on the next working day.

You are able to track orders online at https://harum.aftership.com

Check with family members or personnel that has access to the letterbox as they might collected it on your behalf.
Due to increasing online frauds and dishonesty, we do not provide refunds or replacements once SingPost shipping status is "delivered".